Conveniently located on S. Westnedge Ave next to McDonald’s.
Location
LOCATION
Option 1 Auto Service – S Westnedge Ave
6841 S. Westnedge Ave
Portage, MI 49002
info1@option1autoservice.com
269.888.2230
HOURS:
Monday – 8am to 5pm
Tuesday – 8am to 5pm
Wednesday – 8am to 5pm
Thursday – 8am to 5pm
Friday – 8am to 5pm
Saturday – Closed
Sunday – Closed
Tatvia Manuel
21:19 09 Oct 20
Will was a Fantastic Mechanic! He had great customer service skills, even through the busy schedule they had. He Kept... me updated through the process. Not only did he keep me updated he educated me what was going on with my Jeep!read more
Tasha Trainer
16:54 30 Sep 20
Came in for just an oil change with a Groupon, so nothing fancy. Pros: they were very nice and friendly, able to get me... in for an appointment the next day. Cons: I got an estimated time of 30 minutes, ended up being an hour and a half. An estimate is an estimate, but I did have to miss a meeting. Also no one inside (employees or customers) was wearing a mask, which at this point is just disappointing. Close to target and the portage bike trail though so I didn't have to wait inside. Don't think I'll be back.read more
Emily B
16:34 23 Sep 20
The guys here were great! Zack took the time to explain what was going on with my AC. A lot of times I feel... uncomfortable in car repair shops since I dont know much about vehicles. I never felt that way once here! Pricing was very fair and they were very knowledgeable. I’ll definitely be recommending them to my friends and family!read more
David Nowak
02:10 19 Sep 20
My mom had her oil changed today by Zach and he was the Best! She left a very satisfied customer and will recommend it... to everybody and she will go back in the future for any other auto maintenance.read more
Rebekah Hughes
15:33 04 Sep 20
Went here to fix a rattle in my car! They got it done extremely fast and went beyond expectations!
Andrew Blodgett
16:41 24 Aug 20
Don’t hesitate to bring your vehicle here. These guys will do absolutely whatever it takes to get your vehicle running... and ensure it does not return for the same issue while insuring you’re happy and it DOES return for new issues down the road. Absolutely the best around.read more
BumKi Cho
21:30 18 Aug 20
Our car's been dying on us at the red lights and stop signs and we took it to another place a couple times only to be... told they couldn't find it. Called Option1, spoke to Zac. What I appreciated right away was that Zac was upfront about how they normally operate and what they were going to do about my car. Dropped the car off around noon and they were able to find the cause and fix it in the same afternoon. I'd highly recommend this place to anyone who's looking for auto service.read more
James Wiessner
21:46 09 Aug 20
Zac and all the guys are awesome and put their customers first. Their work is top notch and fairly priced
Helen He
19:44 04 Jun 20
Zach was super nice and helpful! They don’t charge you if they can’t fix the problem. Very trustworthy folks to work... with! Plus free beverages and snacks in the waiting area.read more
Vivian Romo
19:09 08 Jan 20
Top notch service!!! Was on lunch break, they were able to get me in and out quickly.. Even gave me a quote on some... work I've been needing done.. Price was reasonable and loved the fact that they did not push unneeded services on me.. Will definitely be going back!!read more
Joanie Gamez
19:57 19 Dec 19
All the staff is very friendly. They're very helpful, answered all my questions and even got me in on the same day for... an oil change! Great place!read more
Mohammed Jamaluddin
03:18 19 Dec 19
I took my van here for the first time for service. I was skeptical at first. However, I was very pleased with every... thing. The facility is very neat and clean. Melissa, Josh and Kyle were very nice. Melissa went out of her way to arrange a ride for me. Josh and Kyle took me in the service area to show me what was going on with my van. They explained thing to me in terms I could understand. I would go back to this facility and I would recommend this facility to others without hesitation.read more
Brooke Moorlag
19:43 11 Dec 19
I went to Option 1 for a slamming my car had been doing for a while. They made sure to find out what the actual problem... was and didn’t just replace a part then let me leave with my car still having problems. I have been to a lot of car shops in the area and they hands down have the best customer service. They are good honest people and actually care about their customers.read more
Shannon SaintAmour
17:06 04 Dec 19
I had an outstanding experience getting my oil changed here!!! Option 1 is very professional, personable, and... knowledgeable. Top-notch customer service. I would absolutely recommend Option 1 to my family and friends!!read more
Rachelle Post
21:43 14 Nov 19
I had the BEST experience at Option 1! By far the best automotive repair shop I’ve been to— the customer service is... absolutely outstanding! Joe is very honest, accommodating and attentive with his customers. If you’re looking for an excellent, prompt service and a GREAT price— Option 1 is your go-to-place!read more
